Sales and Customer Service Associate
Waldwick, NJ Waldwick, NJ Part-time Full-time Part-time Full-time $15 - $18 an hour $15 - $18 an hour 18 hours ago 18 hours ago 18 hours ago SALES and CUSTOMER SERVICE ASSOCIATE Massage Envy is the leader in accessible massage and skin care.
As a sales and customer service associate, you'll have a meaningful role to play as you:
Help clients understand the benefits of regular massage, skin care and stretch.
Establish relationships with members and guests to grow and retain a client base.
Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
Provide outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team member WHAT IT TAKES TO SUCCEED We only succeed together, so we're looking for people with the passion and experience to be amazing.
Those who thrive in this role are:
Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.
Bonus points for previous retail or sales experience.
People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing) Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone.
Bonus points for previous customer service experience.
Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
Great teammates who can work well with other in a fun and fast-paced environment.
Supporters of total body care with a general knowledge of massage and skin care services.
Here's what's in it for you:
The rewards of the job go beyond the difference you'll make in the lives of members and guests.
We offer a culture of care that inspires you to be your best with:
Benefits that help you take care of you including employer-paid healthcare, matching 401(k), and paid time off for Full Time employees.
Also includes Free or discounted services and retail product.
A healthy compensation plan that rewards your hard work with Hourly PLUS Commission ($15-$18per hour).
A dynamic, energizing environment where you're consistently challenged, never bored.
Training to help you grow and refine your sales and customer service skills.
Job Types:
Full-time, Part-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Employee discount Flexible schedule Health insurance Paid time off Shift:
Day shift Night shift Weekly day range:
Monday to Friday Weekends as needed COVID-19 considerations:
All clients and employees are required to wear masks.
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a sales and customer service associate, you'll have a meaningful role to play as you:
Help clients understand the benefits of regular massage, skin care and stretch.
Establish relationships with members and guests to grow and retain a client base.
Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
Provide outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team member WHAT IT TAKES TO SUCCEED We only succeed together, so we're looking for people with the passion and experience to be amazing.
Those who thrive in this role are:
Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.
Bonus points for previous retail or sales experience.
People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing) Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone.
Bonus points for previous customer service experience.
Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
Great teammates who can work well with other in a fun and fast-paced environment.
Supporters of total body care with a general knowledge of massage and skin care services.
Here's what's in it for you:
The rewards of the job go beyond the difference you'll make in the lives of members and guests.
We offer a culture of care that inspires you to be your best with:
Benefits that help you take care of you including employer-paid healthcare, matching 401(k), and paid time off for Full Time employees.
Also includes Free or discounted services and retail product.
A healthy compensation plan that rewards your hard work with Hourly PLUS Commission ($15-$18per hour).
A dynamic, energizing environment where you're consistently challenged, never bored.
Training to help you grow and refine your sales and customer service skills.
Job Types:
Full-time, Part-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Employee discount Flexible schedule Health insurance Paid time off Shift:
Day shift Night shift Weekly day range:
Monday to Friday Weekends as needed COVID-19 considerations:
All clients and employees are required to wear masks.
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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